Blog
Latest updates from FetchSky.
Company news, and writing on digital transformation, chatbots and digital loyalty for banks and insurers.
- Digital loyalty
Identifying Patterns: How to Use Data to Improve Loyalty Offerings
Customer feedback and data are valuable sources of information that can help you improve your products and services, as well as your loyalty programs. However, collecting and analyzing feedback and data can be challenging and time-consuming, especially if you don’t have a clear strategy and the right tools.
20 September 2023By Mehdi Hassan Haryani
ChatbotsEmbracing Messaging Transformation
In today’s digital age, businesses find themselves navigating a dynamic landscape characterized by rapid change, necessitating adaptability, and innovation. In the wake of a global pandemic, which led to a surge in messaging activity by more than 50%, the stage is set for a transformative evolution in customer engagement.
20 September 2023By Mehdi Hassan Haryani
Peekaboo ConnectMeasuring Success: KPIs for Digital Transformation Impact
KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective. KPIs provide targets for teams to shoot for, milestones to gauge progress, and insights that help people across the organization make better decisions.
20 September 2023By Mehdi Hassan Haryani
ChatbotsIntroduction to Chatbot Services
In an era defined by the rapid pace of technological advancement and the ever-evolving preferences of consumers, businesses are continually in search of innovative ways to connect with their target audience. Among the standout solutions that have emerged in recent years, the integration of chatbot services into customer communication strategies has proven to be transformative.
19 September 2023By Mehdi Hassan Haryani
Peekaboo ConnectCustomer Experience Transformation: Better Engagement and Loyalty
Customer Experience Transformation refers to the process of optimizing a business’s interactions with its customers to create a superior customer experience. CX transformation involves rethinking the customer journey, identifying pain points and improvement opportunities, and implementing changes to enhance the customer experience across all touchpoints.
18 September 2023By Mehdi Hassan Haryani
ChatbotsThe Ultimate Guide to Chatbot Service
Welcome to the ultimate guide to Chatbot services. In this comprehensive resource, we will delve deep into the world of Chatbot services and explore their transformative impact on communication, business, and various industries. This pillar page is structured into 14 clusters, each providing valuable insights into different aspects of Chatbot services and their applications.
18 September 2023By Mehdi Hassan Haryani
Peekaboo ConnectDynamic Benefits of Chatbot Features
In the dynamic landscape of customer interactions, one technological advancement stands out for its transformative impact: chatbot features. Nowhere is this evolution more evident than in the banking and finance sector, where chatbots are reshaping the way institutions engage with their customers.
17 September 2023By Mehdi Hassan Haryani
Peekaboo ConnectDigital Transformation and Employee Empowerment
Digital transformation can help empower employees for success in a few different ways. One way is by providing employees with the ability to work from anywhere at any time. This can be a great way to increase productivity and creativity. Additionally, digital transformation can help employees by providing them with access to more data and information.
17 September 2023By Mehdi Hassan Haryani
Peekaboo ConnectChatbots in Banking: 5 Exciting Innovations Elevating the Industry
In the ever-evolving landscape of banking, technological innovations continue to reshape the way financial institutions interact with their customers. One such innovation that has gained significant momentum is the integration of Chatbots in Banking powered by Conversational AI.
16 September 2023By Mehdi Hassan Haryani
Peekaboo ConnectBuilding a Digital Ecosystem: Integrating Solutions for Seamless Operations
According to PwC, 91 percent of companies are invested in the creation of digital tools and technologies to carry out their core business functions. That number will only increase as we adapt to the changes brought in 2020 and 2021. With businesses operating with a hybrid workforce now, it’s time to leverage that transformation to increase automation and accelerate business.
16 September 2023By Mehdi Hassan Haryani
Digital loyaltyAnalytics and Metrics: Measuring the Success of Loyalty Programs
There is no one-size-fits-all solution when creating successful loyalty programs. What works for a beauty salon next door may not work for your restaurant, gym or coffee shop. While there are proven tactics to employ when creating your loyalty program, you must continually monitor its performance and measure success to optimize for better results.
16 September 2023By Mehdi Hassan Haryani